Advertisement for Request for Supplying Service for It Equipment Support and Maintenance


Reference: PF/RFS/2018/02

Description: For Policy Forum to enter a support service agreement with supplier IT related services for its devices and equipment.

Date for Submission: 14th September 2018

Details are found at



Policy Forum is intending to Identify service provider (firm) located in Tanzania with computer and IT expertise to provide support services such as maintenance & repair on its IT infrastructure, that would like to participate in competitive closed tendering.

Details for Expected Suppliers:

  1. A company.
  2. Located in Tanzania.
  3. With not less than 5 years working Tanzania.
  4. With inhouse employees to provide such support and will be available upon request routinely or on ad hoc.
  5. It has a track record of data privacy and policy to safeguard its client data and information.
  6. It is a known provider to of such service to number of clients
  7. Registered with TRA and issues EFD.

Details of Expected Services:

  1. Installing and revamping secured wireless LAN
  2. All area access to wireless network within the office
  3. Installing and connecting printing via wireless network for all workstation
  4. Secure infrastructure for data on the servers and workstation backups physical and cloud.
  5. Weekly office Support visits
  6. Emergency support visits
  7. Proper and secure setups including application installations for new devices upon procurement
  8. Monitor Internet service provider services on the bandwidth and speed.
  9. Computer/IT devise diagnosis and solutions when fault occurs and making sure the devise and data integrity and recovery is smoothening and quick.
  10. Help to facilitate smoothen application and adherence to Policy Forum IT related policies.
  11. Conduct Quarterly Preventive Maintenance for IT related devices.
  12. Help and advice Policy Forum on the impairment and disposal for IT related Items.

Specifics: Include registrations, employees numbers and escalation procedures.

Terms of Payment: As per contract agreement which will include your bank details.

Supplier’s Information:

  1. A brief profile of your company including staff, managerial position, years in business here in Tanzania, registrations, TIN, VRN (if possess), Reference list on your qualification and escalation procedures.
  2. Full Contact Information
Expiration Date: 
Friday, September 14, 2018


Interested firm should send their application to address below by 14th September 2018 with heading REQUEST FOR SUPPLYING SERVICE FOR IT EQUIPMENT SUPPORT AND MAINTENANCE.



P. O Box 38486


Sembeti Str. Plot 14, House 752

(Off Mwai Kibaki Rd.) Warioba, Mikocheni B

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